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About Special Orders
Special Order items are those on which we do not maintain inventory but are able to procure through our special relationships with vendors and mints. Unlike other products and markets, precious metals are a highly volatile commodity so pricing has to be established at the time of purchase through our vendor(s) or mints.
For these reasons, prices shown below are real time prices, and not the actual price for the product(s). Actual prices will be locked in with the vendor after your order is placed.
At present, all of the gold products are available only through Special Order and, because of the terms of the various vendors, require payment via ACH debit or Wire Transfer before locking in price. Download our ACH Authorization form.
Please call or eMail us to make inquiry or order Special Order items.
The Process
- Silver & Gold Shop will create a custom quote for you based upon spot price at the time you call to place your Special Order. The Quote is a good faith estimate of approximate price until we are able to lock in your order. Actual price may fluctuate with the spot price until the order is locked in with our vendor(s).
- Once we receive your ACH Authorization, we lock in the price and initiate the payment transaction, which will occur the following day (depending on the time of day we receive it).
- Or, alternately, if you prefer sending a Wire Transfer, we wait until funds have been received before locking in your price points, which usually then requires an adjustment of a balance due or refund.
- At that time, SGS will send you a final invoice for your records reflecting the actual price that was locked in for your order.
ACH & Wire Transfers
ACH is an electronic debit to your checking or savings account. It is initiated by SGS after receipt of your authorization. There are no fees to you or SGS for this type of transaction. Funds are transfered the following day after transfer is initiated and are not held by the bank.
Wire Transfers are also an electronic transfer of funds, however they are initiated by the customer. Banking institutions charge high fees to send a wire and also to receive a wire. Banks usually require the sender to come in and complete a wire transfer request form. Although you can initiate a wire during business hours, banks generally send them out only at specified hours of the day, and there is a cut-off time in the afternoon after which they cannot send a wire. This is because wires have to go through the Federal Reserve system which closes at 3 p.m. Eastern time. So, this can also delay receipt of the wire, and the timing of locking in price for an order.
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